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Quickly find answers on everything you need to know about: placing orders, shipping & returns, loyalty programs, managing your account, our products, and Clarins' commitments to responsible beauty.
Popular questions
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How can I track the delivery of my package?
As soon as your package is picked up by our delivery partner, you’ll receive an email with your tracking number...
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How do I know if my order has been confirmed?
As soon as your payment is accepted, you’ll receive a confirmation email at the address provided during checkout...
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What is your return policy?
Have you changed your mind? Your satisfaction is our top priority, and we’re pleased to offer you the option to return your order...
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When should I expect my order to arrive?
To ensure same-day dispatch, please place your order before 3:00 PM (Monday to Friday)...
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Can I receive product samples?
At the moment, we’re unable to send samples by post on request. However, you can still explore our products...
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How can I benefit from current promotional offers?
To discover our latest offers, simply visit the “Offers” section on our homepage. There, you’ll find all the details...
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