My Account
CREATE AN ACCOUNT
-
What are the advantages of creating an online account?
Creating a Clarins.ro account allows you to enjoy a more personalised and seamless beauty experience.
With your account, you can:- Track the progress of your orders
- Access your purchase history
- Update and manage your personal information
Your data is safe with us.
All personal information is treated as strictly confidential. It is used only by Clarins internal teams to process your orders and enhance your experience. It will never be shared with third parties.
In accordance with applicable data protection regulations (including GDPR), you have the right to access, rectify, delete, or object to the use of your personal data. To exercise these rights, please contact us via our contact form. -
How do I register for a Clarins.ro account?
Creating an online account is quick and easy:
- Go to the Clarins login page .
- Enter your email address to begin registration.
- If your email is already linked to a Clarins.ro account, you’ll be asked for your password.
- Fill in your personal details to finalise your profile and start shopping.
Tip: Don’t forget to take advantage of our welcome offer! -
I have made a purchase in store or at a Clarins stand, do I already have a personal account on Clarins.ro?
No, creating a personal account on Clarins.ro is not automatic when you make a purchase in-store or at a Clarins stand.
MY PERSONAL DATA
-
I forgot my password, how can I reset it?
No worries, resetting your password is simple.
From the Clarins login page, enter your email address, then click on the "Forgot your password?" link. You’ll receive a secure link by email to reset your password.
Please note: For security reasons, the reset link is only valid for a short time, so be sure to use it promptly. -
How can I update my personal information?
To update your account details, simply log in to your Clarins account, click on "Profile & Preferences", then click on "Edit"
You can also manage multiple delivery addresses in your Account Settings:- Click on "Profile & Preferences"
- Click on "Add an address"
- Use the "Edit" or "Delete" buttons to make changes or remove existing addresses
-
Where can I find your privacy policy?
At Clarins, we take the protection of your personal data seriously and always comply with applicable data privacy regulations.
You can access our full Privacy Policy to learn more about:- When and how we collect your personal data
- What information we collect and why
- Who we share your data with and how we protect it
- Our policies regarding minors and cookie usage
- How we manage content shared with Clarins hashtags on social media
- How long we retain your data
- Your rights regarding your personal data and how to contact us
For full details, please refer to our complete Privacy Policy.
DELETE MY ACCOUNT
-
How do I delete my Clarins.ro account?
We’re sorry to hear you’d like to delete your Clarins account.
To request the deletion of your account, please contact our Customer Care team via our contact form.
For security reasons, proof of identity will be required before your request can be processed.
Just want to update your email address?
You can easily do that from the "Profile & Preferences" section in your Clarins account. -
How can I delete all my personal information held by Clarins?
In accordance with applicable data protection regulations, you have the right to:- Access, rectify, delete, or transfer your personal information
- Object to or restrict the processing of your data
- Withdraw your consent at any time
- Provide instructions for how your personal data should be handled after your death
To exercise these rights, please send your request — along with proof of identity — via one of the following methods:- By email: Contact our Customer Care team through our contact form
-
By post:
Clarins France
12, avenue de la Porte des Ternes
75017 Paris
France
We will respond to your request as promptly as possible, and within a maximum of one month from receipt. Please note: We reserve the right to decline requests that are clearly unfounded or excessive.
For full details, we invite you to read our Privacy Policy.
